The business associate (BA), Shutterfly, LLC, reported that an employee mailed the protected health information (PHI) of 2,641 individuals to the wrong recipients. The PHI involved included names, addresses, diagnoses, health insurance information, and claims and other treatment information. The BA notified HHS and the affected individuals. In response to the breach, the BA implemented additional technical safeguards, revised its policies and procedures, and retrained its employees.
Change history
Change history
Sep 23, 2026
Added to OCR's archive list
Source: HHS OCR Breach Portal, U.S. Department of Health and Human Services, Office for Civil Rights ·about this source
Records are reproduced as published; entity names and figures are OCR's.
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