CSI Financial Services, LLC dba ClearBalance

The business associate (BA), CSI Financial Services, dba ClearBalance, reported that employees were the victims of an email phishing scheme that affected the electronic protected health information (ePHI) of 3,191 individuals. The ePHI involved included names, addresses, drivers’ license numbers, Social Security numbers, diagnoses, and financial information. The BA notified HHS, affected individuals, the media, and provided substitute notice. In response to the breach, the BA implemented email security controls and revised its policies and procedures to better protect its ePHI. During the investigation, OCR provided the BA with technical assistance regarding its security management process.