A workforce member of the covered entity (CE), Gentle Dentistry Group, emailed a product promotion to 831 patients, disclosing recipients’ email addresses to each other. The CE provided breach notification to HHS, the media, and the affected individuals, including any required substitute notice to the affected individuals. Following the breach, the CE updated its practices to prohibit sending an email to multiple patients, provided a refresher training to its workforce regarding its email protocols, and sanctioned the workforce member responsible for the breach incident. OCR obtained assurances that the CE implemented the corrective actions listed. Additionally, the CE is expected to conduct a risk analysis and implement a corresponding remediation plan.
Change history
Change history
Sep 23, 2026
Added to OCR's archive list
Source: HHS OCR Breach Portal, U.S. Department of Health and Human Services, Office for Civil Rights ·about this source
Records are reproduced as published; entity names and figures are OCR's.
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