The covered entity (CE), TennCare, reported that an internal system error resulted in members receiving mail containing the protected health information (PHI) of other members. According to the breach report, the breach affected approximately 2,300 individuals. The PHI involved clinical, demographic and other treatment information. The CE notified HHS, the media, and the affected individuals. In its mitigation efforts, the CE retrained its workforce and implemented additional quality-control safeguards to prevent a reoccurrence. OCR provided technical assistance to the CE.
Change history
Change history
Oct 16, 2026
OCR description published
Oct 10, 2026
Moved from current to archive
Sep 23, 2026
Added to OCR's under investigation list
Source: HHS OCR Breach Portal, U.S. Department of Health and Human Services, Office for Civil Rights ·about this source
Records are reproduced as published; entity names and figures are OCR's.
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