CVE-2026-4654Awesome Support <= 6.3.7 - Authenticated (Subscriber+) Insecure Direct Object Reference to Unauthorized Ticket Reply Access via 'ticket_id' Parameter
Updated under an hour ago ()
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It affects awesomesupport Awesome Support – WordPress HelpDesk & Support Plugin. Add what you run to find out whether that includes you.
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The Awesome Support – WordPress HelpDesk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in versions up to, and including, 6.3.7. This is due to the wpas_get_ticket_replies_ajax() function failing to verify whether the authenticated user has permission to view the specific ticket being requested. This makes it possible for authenticated attackers, with subscriber-level access and above, to access sensitive information from all support tickets in the system by manipulating the ticket_id parameter.
- CVSS
- 5.3 MEDIUM (v3.1, CNA)CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
- Weakness (CWE)
- CWE-639
- Known exploited
- Not in CISA's KEV catalog
- EPSS (exploitation in the next 30 days)
- Not loaded for this CVE
- Assigned by
- Wordfence
- NVD analysis
- Deferred
- Record last updated
- Apr 8, 2026
- First seen by InfoSec Signals
- Oct 9, 2026
Affected products
awesomesupport Awesome Support – WordPress HelpDesk & Support Plugin awesomesupport:awesome_support_wordpress_helpdesk_and_support_plugin (from the name) | through 6.3.7 | CNA record |
References
- https://www.wordfence.com/threat-intel/vulnerabilities/id/9f9015fa-b3f0-4312-8acd-02b715e26f33?source=cve
- https://plugins.trac.wordpress.org/browser/awesome-support/trunk/includes/functions-post.php#L1851
- https://plugins.trac.wordpress.org/browser/awesome-support/tags/6.3.7/includes/functions-post.php#L1851
- https://plugins.trac.wordpress.org/browser/awesome-support/trunk/includes/functions-post.php#L1823
- https://plugins.trac.wordpress.org/browser/awesome-support/tags/6.3.7/includes/functions-post.php#L1823
- https://plugins.trac.wordpress.org/changeset?sfp_email=&sfph_mail=&reponame=&old=3497662%40awesome-support&new=3497662%40awesome-support&sfp_email=&sfph_mail=
The CVE record on cve.org NVD's entry
The CVE record is authoritative. Products marked “from the name” were identified from the CNA's free-text names, not a CPE, and are matched less certainly. This product uses the NVD API but is not endorsed or certified by the NVD.